Case Management

Our bespoke online portal

We have invested in a bespoke secure case management system which will allow you to access live information for your cases, including details of client appointments and the report when finalised.

Secure Access

The security and confidentiality of client information is of utmost importance to the company. Our current security conforms to to the latest internet standards and includes:

Strong password enforcement
Personal Identification Numbers (PIN)
Secure Sockets Layer for data encryption (SSL)
Database encryption of sensitive information

New Case Requests

Once registered and approved to use our system solicitors can instruct new cases quickly and intuitively using our secure portal. New cases will be reviewed and allocated promptly by our experienced administration team.

Share with colleagues

We have taken time to consider the finer points of daily workload and case management. Our system allows multiple members of a team within a firm of solicitors to share cases securely.

Access reports

Following completion of a case our medical experts will upload their report to our system allowing you to immediately view, download or share with your colleagues.

Download invoices

Our system handles the generation of invoices from experts. On completion an invoice is generated and you are notified by email. You can instantly download the invoice and pass to your finance team for processing.

Upload files

We now encourage the upload of medical notes and files, to reduce costs and improve confidentiality. Resolve is registered with the Information Commissioner’s Office (Registration Number Z3414246).

Frequently Asked Questions

10+ years experience

Business Team

Our experienced team have been working together for more than 10 years and have built a reputation for delivering high quality expert reports across Scotland.