Answers to some our customer’s frequently asked questions. Choose between FAQs for new customers or existing portal users.

New Customer?
Portal user?

New customers

Can you provide a quote for a case in advance?

If you require a detailed quote from an expert, you should email the office at specifying which expert you wish to instruct, what you wish the expert to comment on and the volume of records that the expert will have to review. We will then approach the expert and request the quote. This will then be emailed to you directly.

How long does it take to prepare a report?

Each of our experts vary in the length of time to prepare a report. On average, an orthopaedic expert will take around 14 days from the appointment date if all the client/pursuer’s complete records are available. Other specialist’s reports may take longer than this.

Do you have someone with the right specialty in the required location?

You can browse a full list on our experts page. First choose the specialism you require and then choose the region that you require.

How do I find out about a specific expert's availability?

The Resolve office staff have access to all the expert’s medicolegal diaries. To find out availability it is best to call on 0141 883 1166 or email the office at

How do I request a supplementary report?

If your client requires to be re-examined by an expert to prepare a supplementary report, we would ask that you create a new case on our portal with a detailed letter of instruction. This will allow us to assign the case to the expert’s diary and arrange the appointment with the client. You can do this when logged in by selecting “Instruct a new case”.

Can you arrange a home visit?

We have several experts that can carry out a home visit of a client/pursuer and these types of instructions usually incur a slightly higher fee. We would inform you of the fee prior to a date being arranged.

Do your consultants see minors?

We have several paediatric experts that work with Resolve. You can see which experts can prepare reports on minors by going to our experts page and selecting the paediatric specialism then selecting a region.

Do you accept hard copy instructions / records?

All instructions for medical reports should be uploaded to our secure online portal. Records should be uploaded to the case when possible. When this is not possible (records are too voluminous) you should check with the office as some experts will not accept instructions with hard copy notes. You can do this by email at or by calling 0141 8831166.

Can you organise MRI / X-Ray / NCS / treatment / CBT etc?

We can arrange MRI/CT/X-Ray/US/NCS. You can instruct an imaging request when logged in to our portal by selecting “Instruct a new investigation” and uploading any clinical information as to why the scan is required (usually just the medicolegal report). We can also arrange clinical treatment/ CBT for a client. You can request this by logging in and selecting “Instruct a new clinical appointment”.

How much does an MRI / X ray cost?

You can view the price list of all our investigations when logged in to our portal by selecting “Prices” under the section for Medical Investigations.

Which hospitals does the imaging take place at?

We try to arrange for imaging appointment to take place as close to the client’s address as possible. Currently we have access to hospitals in Aberdeen, Edinburgh, Ayr and Glasgow.

Do you have any psychiatrists that see minors?

Unfortunately we only have psychiatrists that comment on adults.

Portal users

What is your portal?

Our portal, also referred to as our case management system, provides secure access to up to date information on your case list. Please read about the benefits of this system. As a customer this is your main point of contact with Resolve Medicolegal.

What is my PIN?

In order to make our system as secure as possible you were asked to set up a four digit pin when you registered for your account. If you require to change this, you can do it when logged in by navigating to: My Account > Account Details.

Can you add my colleagues’ case to my case list?

No but you can invite a colleague to be a user on your case (if you are on holiday for example). They will then be able to view the case but note that they will not receive the email updates.

My colleague is on maternity leave / off sick - how do we access the case / report / invoice on the portal?

You can invite a colleague to be a user on your case. They will then be able to view the case but note that they will not receive the email updates.

I am leaving my current firm, what should I do?

If you are leaving your current firm, we would ask that you inform us of the date you will leave to allow for us to deactivate your account. We would also ask that you inform us which of your colleagues are taking over handling your case so we can reassign your cases to them.

How do I add additional files?

You can add additional files by logging in and selecting “View existing cases”. From your case list, you can add files to a case by selecting “add” next to the case you wish to add them to. This will allow you to add 5 files at a time (up to a Maximum of 200MB) and leave comments on the case. You can repeat this process as many times as required.

What are the experts T & Cs?

Each expert at Resolve has their own terms and conditions. You can view these by logging in and selecting Profiles > Medical Expert Profiles. The T&Cs will be available alongside each expert’s CV.


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